Refund policy

30-day change-of-mind returns

We accept change-of-mind returns on unused standard-stock items when you contact us within 30 days of receiving or collecting your order.

To qualify, the item must be unused, in its original condition and packaging, with its included accessories. Please provide your order number, receipt or other proof of purchase.

Change-of-mind exclusions

Our voluntary change-of-mind offer does not cover:

• Fabric cut to your requested length.
• Custom-made, personalised or specially ordered items.
• Digital downloads, including PDF patterns.

These exclusions do not limit your rights if a product is faulty, incorrect or does not meet a guarantee under New Zealand consumer law.

How to arrange a return

Email info@directsewing.co.nz with your order details and the item you would like to return. Please contact us before sending it so we can confirm the return instructions. Pack the item carefully for its return journey.

For change-of-mind returns, you pay the return delivery cost. Original delivery charges are not refunded.

Your refund

Once we have received and checked an eligible change-of-mind return, we refund the price paid for the returned item to your original payment method. We do not charge a restocking fee on returns accepted under this policy, and you do not have to accept store credit instead of a refund.

Faulty, damaged or incorrect products

Please contact us as soon as you notice a problem, with your order details and a description of the issue. Photos can help us assess it.

We will provide the remedy required by the Consumer Guarantees Act 1993, which may be a repair, replacement or refund depending on the problem. For a serious problem, or a problem that is not put right within a reasonable time, you may be entitled to reject the product and choose a refund or replacement.

The 30-day change-of-mind window and the unused-item and original-packaging conditions do not limit your consumer rights. These rights are additional to any manufacturer's warranty. A refund required under consumer law will be made to your original payment method, without a restocking fee or compulsory store credit.

For a confirmed fault, we cover reasonable return delivery costs. Please contact us first for return instructions; we arrange collection at our expense where required by law.

Contact Direct Sewing

Email: info@directsewing.co.nz
Phone: 09 838 8674
Showroom: 138 Railside Ave, Henderson, Auckland.

If you would like to cancel an order before dispatch, please contact us as soon as possible. If it has already been dispatched, the returns process above applies.

Nothing in this policy or our other terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.